Botters can be very frustrating. I have even seen people that I know bot get frustrated with them. We all have our reasons to hate them. When it feels like there is nothing we can do, it gets even more frustrating. I have had several encounters with bots like I am sure many of you have. Greedy Goblin just went into detail of one such encounter with a botter and the lack of action by Blizzard. I want to take a moment to look at the other side of the situation. There could be several valid reasons why you would hold off on banning a botter.
*Disclaimer: This is not me supporting the way Blizzard does it. I do not work for Blizzard or have internal information. I just want to give a justification for what I see other than Blizzard supports botting. *
The first thing that jumps out to me is for verification. They need something more on record that the word of the players. It can be very easy for the untrained eye to mistake a bot for a player. I know a bot when I see one, but not everyone does. Screenshots and videos can help but that can also be faked. How dangerous would it be if you could get someone baned with a fake screen shot. It turns out to be a lot of work to fake a screen shot that any competent GM could verify in a matter of seconds.
Some people can grind very efficiently. During a long grinding session in a small area every thing you do will start to look the same. The path you take, the way you target a mob, the cast sequence you use, and possibly even the timing of the attacks. Some people do this while watching TV or even half asleep. This is a big reason they would have a verification process.
I have ran into botters that just stood out as botting. I once saw a mage grind by not moving. Any time a mob would wonder into or span into fireball range, he would instantly target it and start casting. Every mob outside that range was left alone. I could verify the botting by bringing mobs into his range. Letting him kill them after I taped them so I got the XP.
I had one other botter that made me wonder. He had a very large and smooth grind path. That made it hard to judge if the path was exact. He did some human like movements that were introduced when he set up the path. The thing that gave him away was where he stopped and started his path. He did a very unnatural tick with his movement every time in that exact spot. His grinding path was 5 min long so it was hard to catch if you didn’t watch.
I reported that guy over and over. I only got a few GM mails from those reports. I would see them close my ticket and this guy would still be there. Each ticket I opened I became more and more furious. After bout the 7th day a GM contacted me to let me know my report for this guy went to the investigation team. He let me know they have a team that investigates legit claims like this and that I didn’t need to report him any more. We didn’t go into many more details after that. The bot was still going several days later so I just stopped watching him.
So not every claim can be taken at face value. The claims need to be verified. Why is this important? The legal team need official documentation. They need the logs, the paths, the stats. Every account they close could end up in court. It is just one of those things you can not take lightly. Someone paid for a month of service and Blizzard stops that service. Even if Blizzard is 100% justified and does it within the law. It can still be taken to court where they would have to defend it. For the most part this is too much work and when someone is botting, they know it.
Now they took the time needed to tie up all the lose ends and have 100% proof with legal documentation. What else could possibly hold the account up? The trail of gold. Odds are good that the people that this person interacts with are also botting or buying/selling gold. Casual botting runs in social circles. Guilty by association. But if I was looking for other botters, I would look to the people he interacts with. But the bigger point I bring up is the trail of gold. This gold gets moved up the chain and possibly end up in the hands of major market players. Every in game conversation and trade this person does would get logged. That just gives Blizzard more information to track down the gold sellers and buyers.
The fine tuning of Warden could also be a possibility. If warden sent more data back to Blizzard on these flagged accounts, they could use this to uncover undiscovered bots in the wild. If I had a hand into Warden, that is exactly what I would be doing. We know warden does not work that way so I can rule this out easy enough.
One detail I did not mention is the PR of saying they banned X number of accounts and having X be very large. I think that is something many people already know and expect from Blizzard.
They could also be paying for past mistakes. A few to many false positives or wrong bans that ended up costing them. Nothing adds more time and paperwork to a process than someone totally screwing it up one too many times. They easily could have banned a child of someone important for botting and his kid would never do anything like that. Procedures need to be put in place to protect the people not botting.
I could be way off on most of this. But it helps me justify reporting a botter even when it feels like noting ever happens. I would encourage everyone to report the botters and move on. Your doing it for the greater good. Just as in life, never walk past thinking that someone else will report it. Step up and do your part.
